Privacy Policy

TruHealth Pros (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our health advocacy services and visit our website.

Please read this Privacy Policy carefully. By accessing or using TruHealth Pros services, you acknowledge that you have read, understood, and agree to be bound by all of the provisions of this Privacy Policy.

We use the information we collect for the following purposes:

• Delivering healthcare services: Attending appointments, auditing medications, coordinating specialist care, and providing clinical guidance
• Family communication: Sending SITREPs, appointment summaries, and medical updates through our secure family portal
• Billing and account management: Processing payments, invoicing, and maintaining service agreements
• Emergency response: Contacting you or emergency contacts in case of medical or operational emergencies
• Compliance and legal obligations: Maintaining medical records, complying with HIPAA and state regulations, and responding to legal requests
• Quality improvement: Analyzing service delivery, training our NPs, and improving our processes
• Marketing and outreach: Sending information about our services (only with your consent, and with an opt-out mechanism)

TruHealth Pros is a HIPAA-covered entity and Business Associate under the Health Insurance Portability and Accountability Act. All Protected Health Information (PHI) is handled in accordance with HIPAA regulations, including:

For questions about your HIPAA rights or to request access to your medical records, contact us at (941) 300-0368 or hello@truhealthpros.com.

• Encryption: All data transmitted to and from our secure family portal uses SSL/TLS encryption
• Access controls: Only authorized TruHealth Pros team members with a need to know may access your health information
• Physical security: Medical records are stored in locked facilities with restricted access
• Staff training: All employees receive HIPAA and privacy training annually
• Audit trails: We maintain logs of who accesses your information and when
• Business associates: Any third parties who handle your information sign Business Associate Agreements (BAAs) and comply with HIPAA

We do not sell, rent, or share your personal health information with third parties, except as required by law or as described below:

• Treatment: With physicians, specialists, hospitals, and pharmacies to provide coordinated care
• Payment: With insurance companies (if applicable) for billing and claims processing
• Healthcare operations: With our billing agents, IT support, and legal counsel to operate our business
• Family and caregivers: With family members and authorized representatives you designate
• Legal obligations: When required by law, court order, or to protect public health and safety
• De-identified data: We may use anonymized data for research and service improvement

You have the right to:

• Access your records: Request and obtain a copy of your medical records
• Amend your records: Request corrections or additions to inaccurate information
• Accounting of disclosures: Receive a list of who has accessed your health information
• Restrict uses: Request restrictions on how your information is used or shared (we may accept or deny reasonable requests)
• Communicate confidentially: Request that we use alternative contact methods or locations for communications
• Withdraw consent: Opt out of marketing communications at any time
• File a complaint: Submit a complaint to TruHealth Pros or to the U.S. Department of Health and Human Services if you believe your privacy has been violated

To exercise any of these rights, please contact our Privacy Officer at hello@truhealthpros.com or call (941) 300-0368. We will respond to requests within 30 days.

We retain medical records and protected health information according to Florida state law and HIPAA requirements:

• Active clients: Records are maintained during the service period and for 7 years after the relationship ends
• Appointment notes and SITREPs: Retained in the secure family portal indefinitely (accessible to authorized family members)
• Website usage data: Retained for up to 12 months for analytics and security purposes
• Upon request: You may request that we destroy your information, except where required by law to retain

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before sharing your information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child’s account.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a revised policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

If you have questions or concerns about this Privacy Policy, our privacy practices, or your personal health information, please contact us:

You may also file a privacy complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/privacy/hipaa/complaints.